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FAQ
WHERE DO YOU DELIVER TO?
We are open for Pan India delivery.
WHAT ARE THE DELIVERY CHARGES?
Free home delivery on all the orders above 499 INR.
CAN I CANCEL MY ORDER/MODIFY THE ORDERS?
Yes, you can cancel/modify the order before shipping. To cancel/modify the order after shipping please reach us on our customer care number. Charges accrued.
CAN I CHECK THE STATUS OF MY ORDER?
After an order has been shipped, you can track your packages on nakedforcocoa.com. From Your Orders, you can find tracking information in your order details.
WHAT HAPPENS IF MY ITEM IS DAMAGED OR I NEED ASSISTANCE?
In the unlikely event that your products are damaged in transit, please contact us within 1 hour from the time of order delivered. Kindly contact us with your order number, issue and digital photograph of damaged goods for us to assess and verify its packaging/condition, and we will arrange for resolution.
HOW SHOULD THE CHOCOLATES BE STORED?
Store the Product in a Clean, Dry and odorless environment at 15⁰ to 20⁰C. Please refer to the product storage information on the product page.
CAN I CHECK THE STATUS OF MY ORDER?
Yes, you can check the status of your order by logging into your account on the Website. You may track your order by clicking on the tracking link provided by Us in the 'Shipping Confirmation' email sent to you.
WHAT PAYMENT METHODS CAN I USE?
You can pay via Debit Card, Credit Card, UPI, Wallets.